How do I pay for my visit?

NCHS offers low-cost and discounted visits for uninsured patients and participates in most insurance plans, including Medi-Cal and Medicare. Please be prepared to provide your copay for provided services at the beginning of your appointment. We accept cash, check, Visa, MasterCard and offer flexible payment options. We will not deny you care based on your ability to pay.

I do not have insurance. How much do I have to pay?

NCHS offers medical visits as low as $25 (based on your income and subject to change), which includes exams, laboratory services, x-rays and procedures (as needed). All medical fees are due at the time of service and refunds are not available after services have been rendered.

How do I get a prescription filled?

NCHS has two pharmacies: 1 at the NCHS San Marcos Health Center and 1 at the NCHS Loma Alta Health Center in Oceanside. Both pharmacies can fill your prescription. We can also write prescriptions for your local pharmacy. Please call your pharmacy to request medication refills at least 3 days before you run out of medications. Your clinician will review your information and if approved, your pharmacy will receive the refill order within 24-48 hours.

How Can I Get Medical Help without Insurance?

We can provide medical services to all individuals, whether you have insurance or not. We offer a variety of self-pay options for those who are uninsured or underinsured, and we will always work with you to ensure you receive affordable and quality medical care and health services.

What Should I Do if I Can’t Afford Medical Bills?

If you can’t afford a bill that you received from NCHS, give us a call or come in to one of our locations to talk to us. We are always willing to work out a payment plan to ensure you receive the care you need for an affordable price. We don’t want to see you struggle financially or not get the care you need simply because of the cost, so always talk to us if you’re concerned about a price or a medical bill you received.

How Much Does a Quick Care Visit Cost?

Each visit to an NCHS clinic will vary in cost depending on what your needs are and what services are rendered. Our Quick Care visits can cost as low as $25 based on your income, but that price is subject to increase based on services you require.

Do You Offer Bilingual Services?

Due to the large Spanish-speaking population in our area, we do offer bilingual services for Spanish speakers. Not only do we provide interpretation services, if necessary, but many of our health and wellness clinics are staffed with bilingual employees, including receptionists, nurses, doctors, and more. If you would like to be seen by a bilingual medical professional, let us know and we will do our best to accommodate you. If we are unable to pair you with a Spanish-speaking doctor or nurse, rest assured that we will provide interpretation services to you so that you can feel comfortable in our offices as well as get the quality care you need. NCHS also offers interpreter services for all languages, not just Spanish. 

What if I Am a Non-US Citizen?

If you are an immigrant to the US and are working toward getting your citizenship, we can help. There are a lot of things non-US citizens must do to become citizens and to remain permanently in the United States, one of which being immigration medical exams. If you have not had an immigration medical exam or if you aren’t sure that you’ve met the medical and health-related requirements to remain in the US, get in contact with NCHS today and we will help you get everything taken care of.

What other services are available at NCHS?

NCHS provides a variety of additional services including medical, dental, women’s health, behavioral health, family planning, WIC, HIV case management, health education, health insurance assistance and childbirth classes. We also provide several outreach programs to provide health information and services in the community. For more information, please call the Patient Navigation Center at (760) 736-6767.

What if I need medical advice?

If you wish to speak with your provider or a nurse, feel free to call your local NCHS health center directly. You can also call the Patient Navigation Center during regular business hours (8am – 5pm) and after hours at (760) 736-6767. During after hours, you will be directed to our answering service who will put you in touch with the provider on-call. Calls are answered 24 hours a day, seven days a week and a provider is always on-call.

How do I make an appointment?

You can call the Patient Navigation Center at (760) 736-6767 to make an appointment. We offer same-day appointments that are available on a first-come, first-serve basis. We work hard to ensure you are seen by a provider when you need care.

Other questions about your healthcare?

If you have any other questions regarding your healthcare at NCHS, please call the Patient Navigation Center at (760) 736-6767.